Conflict Management and Resolution Courses.
These start at 1/2 Day courses and can cover:-
• Telephone Techniques and Communication Skills
• Conflict Resolution Model
• Impact Factors
• Danger Signs
• Fight, Flight and Freeze
• Active Listening
• Communications Models
• Reflective Practices
Defensive Skills (all of the items above plus):-
• Primary and Secondary Control Techniques
• Restraint and Control
• Weapons Defences
We also cover courses for lone workers and specific
defensive skills for females and vulnerable persons.
A training programme for mental health/learning disability services in the non-physical prevention and management of violence.
• First Aid
• Manual Handling (Standard and Moving People}
• Coaching Skills